Terms & Conditions
1.1 AUTHORIZATION TO TRADE.
Customer’s application to open an Account with Masari Capital LLC binds him/her to the terms and conditions of this Agreement and automatically acknowledges and accepts the below terms and conditions.
Masari Capital LLC has the right to maintain one or more accounts in Customer’s name. It also has the right to engage in transactions for Customer’s account in accordance with oral, written or electronic instructions by Customer and its officers, partners, principals, employees or other agents (“Representatives”).
The risk of all unauthorized instructions administered by his/her Representatives will be borne by Customer. Customer will indemnify and hold Masari Capital LLC harmless from all claims, liabilities, losses, damages, fees, costs and expenses relating to or arising from Masari Capital LLC’s reliance on such instructions, including any improper, unauthorized or fraudulent instructions by the Representatives, except in cases of gross negligence or wilful misconduct by Masari Capital LLC.
Unless expressly stated otherwise in writing, all transactions between Masari Capital LLC and Customer shall be governed by the terms of this Agreement, as amended from time to time (including, without limitation, Masari Capital LLC’s Risk Disclosures and Trading Policies and Procedures).
2.1 ACCOUNT APPROVALS AND MAINTENANCE.
Masari Capital LLC has every right to reject Customer’s application or close Customer’s Account for any reason, at Masari Capital LLC’s sole and absolute discretion. Customer will need to provide Masari Capital LLC with additional information or documentation. This is done so that Masari Capital LLC can continue carrying Customer’s Account.
Masari Capital LLC may, at any time in its sole and absolute discretion, restrict trading, disbursements or transfers administered by Customer. Masari Capital LLC may amend, change, revise, add or modify the Agreement at any time. The latest Agreement will be posted to Masari Capital LLC’s website: https://dev.masaricapital.com/. This Agreement cannot be modified by any verbal statements or written amendments that Customer seeks to make to the Agreement without written acceptance from the General Counsel of Masari Capital LLC.
Restricted Territory: Masari Capital LLC reserves the right to restrict access in the future to all or some parts of the Website and/or Services in respect of certain jurisdictions. The customer fully understands and agrees that Masari Capital LLC are not liable if the country of customer’s location or residence becomes restricted or blocked. Restricted Territories include, but are not limited to, individuals residing in: Afghanistan, Botswana, Burma(Myanmar), Democratic Republic of Congo, Crimea, Cuba, Ethiopia, Iran, Iraq, Japan, Libya, Malta, North Korea, Pakistan, Republic of the Congo, Russian Federation, Somalia, Spain, Sudan, Syria, Tunisia, Yemen, Zimbabwe.
The customer hereby acknowledges and agrees that Accounts are segregated in Masari Capital LLC’s books and records only. The customer also acknowledges that the Customer’s funds are not FDIC-insured and are deposited with a liquidity provider, which is selected by Masari Capital LLC at its sole discretion.
2.2 JOINT ACCOUNT OWNERS.
If this Account is held by more than one (1) person, all the joint holders hereby agree that they are all fully liable for the obligations assumed in this Agreement.
If this Account is held in trust, joint ownership, or partnership, the undersigned hereby agrees to indemnify, defend and hold harmless Masari Capital LLC for any losses resulting from a breach of any fiduciary duty of the undersigned to the other holders and beneficiaries of this Account.
Furthermore, any one or more of the joint owners shall have full authority for the Account and at risk of the Account owners, to buy, sell, and trade in transactions of off-exchange products, to deposit with and withdraw from Masari Capital LLC, currencies, securities, negotiable instruments, and other property, including withdrawals to or for the individual use or Account of the party directing the sale or of any other party. Moreover, all joint owners have the authority and are liable for all actions including to receive and acquiesce in the correctness of notices, confirmations, requests, demands and all other forms of communications, and to settle, compromise, adjust, and give releases with respect to any and all claims, demands, disputes, and controversies.
Upon death or legal incapacity of any of the undersigned, Masari Capital LLC is authorized to take such action with regards to the Account, as the Company may deem advisable to protect itself against any liability, penalty or loss.
Customer agrees to notify Masari Capital immediately upon the death or legal incapacity of any joint owner. It is possible that Masari Capital LLC terminates this Agreement by written notice to any one of the joint owners.
2.3 MARGINS AND DEPOSIT REQUIREMENTS.
Customer shall provide and maintain margin in such amounts and in such forms as Masari Capital LLC, at its sole discretion, may require.
Masari Capital LLC may oblige the Customer to deposit by immediate wire transfer such additional margin when and as required by the Company, and will immediately meet all Margin Calls in such mode of transmission as Masari Capital LLC shall, at its sole discretion, designate.
Possibly, Masari Capital LLC might change margin requirements at any time without prior notice. Masari Capital LLC may limit the amount and/or a total number of open positions that Customer may acquire or maintain at Masari Capital LLC, at its full discretion. Masari Capital LLC reserves the right to close any Customer positions at any time that it deems necessary. Masari Capital LLC shall not be responsible for any loss or damage caused, directly or indirectly, by any events, actions or omissions including but not limited to loss or damage resulting, directly or indirectly, from any delays or inaccuracies in the transmission of orders and/or information due to a breakdown in or failure of any transmission or communication facilities.
For example, in volatile market conditions, a margin call may be delayed resulting in the possibility of a negative usable margin; a margin call may occur even if positions are hedged, in the jurisdictions where hedging is permitted by law, due to rate volatility or daily interest charges or credits.
At its sole discretion and without notice to Customer, Masari Capital LLC may offset Customer’s open positions, roll over Customer’s open positions into the next settlement time period, or make or receive delivery on behalf of Customer upon any terms and by any methods deemed reasonable by Masari Capital LLC, at its sole discretion.
At Masari Capital LLC’s sole discretion, terms and/or methods for delivering, offsetting, or rolling over Customer’s open positions may differ on a customer-by-customer basis.
Customer acknowledges and agrees that any positions held in Customer’s Account at 5PM EST may be rolled over to the next settlement date and the Account may be debited or credited for the interest differential for the rollover period.
2.5 SETTLEMENT DATE OFFSET INSTRUCTIONS.
Customer acknowledges and agrees that offset instructions on positions open prior to settlement arriving at settlement date must be given to Masari Capital LLC at least one to three business days prior to the settlement or value day. Alternatively, enough funds to take delivery or the necessary delivery documents must be in the possession of Masari Capital LLC within the same period described above.
If neither instructions, funds nor documents are received, Masari Capital LLC may without notice, either offset Customer’s position or roll Customer’s positions into the next settlement time period or make or receive delivery on behalf of Customer upon such terms and by such methods deemed reasonable by Masari Capital LLC at its sole discretion.
2.6 LIQUIDATION OF ACCOUNTS.
In the event of:
death or judicial declaration of incompetence of Customer or, in the case of a legal entity, its dissolution or liquidation;
filing of a petition in bankruptcy, or a petition for the appointment of a receiver, or the institution of any insolvency or similar proceeding by or against Customer;
filing of an attachment against any of Customer’s Accounts carried by Masari Capital;
insufficient margin, or determination by Masari Capital LLC that any collateral deposited to protect one or more Accounts of Customer is inadequate, regardless of current market quotations, to secure the Account;
Customer’s failure to provide Masari Capital LLC any information requested pursuant to this Agreement; or
any other circumstances or developments that Masari Capital LLC deems appropriate for its protection. At Masari Capital’s sole discretion, it may take one or more, or any portion of, the following actions:
sell any or purchase any or all contracts, securities or other property held or carried for Customer; and cancel any or all outstanding orders or contracts, or any other commitments made with Customer. Any of the above actions may be taken without demand for margin or additional margin, without prior notice of sale or purchase or other notice to Customer, Customer’s personal or appointed representatives, heirs, executors, administrators, trustees, legatees or assigns and regardless of whether the ownership interest shall be solely Customer’s or held jointly with others.
2.7 MANAGED ACCOUNTS.
With regard to managed Accounts, a money manager (“Money Manager”) is a person or entity authorized to make decisions with respect to an Account on behalf of the Account’s beneficial owners, including a trustee, custodian, conservator, guardian, executor, administrator, attorney in fact, or investment advisor or other person to whom Customer has granted trading authority over an Account.
Customer understands and agrees that Masari Capital LLC may, but is not required to, review any action or inaction by a Money Manager with respect to an Account and is not responsible for determining whether a Money Manager’s action or inaction satisfies the standard of care applicable to such Money Manager’s handling of the Account.
Customer further understands and agrees that Masari Capital LLC is not responsible for determining the validity of a person’s or entity’s status or capacity to serve as a Money Manager.
Customer agrees to hold Masari Capital and its officers, directors, employees, agents and affiliates harmless from any liability, claim, or expense, including attorneys’ fees and disbursements, as incurred, for the actions or non-actions of Customer’s Money Manager.
2.8 CLOSED LOOP POLICY
Masari Capital LLC uses a closed-loop policy in respect of deposits and withdrawals. This entails that when Customer deposits funds via one method, Customer will then need to withdraw the funds via the same method. Once the amount of deposited funds equals the amount of funds withdrawn, the profit remaining can be withdrawn using any payment method Customer wishes.
E.g. – if Customer deposits $20 via ‘Bitcoin’, Customer will need to withdraw $20 via the same method, i.e. ‘Bitcoin’. This applies to all payment methods.
3 CUSTOMER REPRESENTATIONS
3.1 GENERAL REPRESENTATIONS AND WARRANTIES.
Customer represents and warrants that:
Customer is of sound mind, legal age and legal competence.
Customer (if not a natural person) is duly organized and validly existing under the applicable laws of the jurisdiction of its organization.
Execution and delivery of this Agreement and all transactions contemplated hereunder have been duly authorized by Customer and will not violate any statute, rule, regulation, ordinance, charter, by-law or policy applicable to Customer.
Each person executing and delivering this Agreement has been duly authorized by Customer to do so.
No person other than the Customer has or will have an interest in Customer’s Account.
Regardless of any subsequent determination to the contrary, Customer is suitable to trade over-the-counter products.
Customer is not now an employee of any exchange, any corporation in which any exchange owns a majority of the capital stock, any member of any exchange and/or firm registered on any exchange, or any bank, trust, or insurance company that trades the same instruments as those offered by Masari Capital, and in the event that Customer becomes so employed, Customer will promptly notify Masari Capital via email of such employment.
The customer has read and understands the Risk Disclosure Statement, Arbitration Agreement and Trading Policies contained in this Agreement.
The customer has conducted simulated trading using the demo trading platform for a period that has allowed the Customer to develop a full understanding of the trading platform.
All information provided by Customer to Masari Capital LLC, including information regarding Customer’s trading experience and investment sophistication, is true, correct and complete. Customer binds him or herself to notify Masari Capital LLC promptly of any changes in such information.
Customer cannot engage in transactions for purposes of arbitrage or exploitation of temporary inaccuracies or technical discrepancies.
3.2 DISCLOSURE OF FINANCIAL INFORMATION.
The financial information disclosed to Masari Capital LLC in the Application is warranted by Customer to be an accurate representation of the Customer’s current financial condition.
3.2.1 Customer represents and warrants that in determining Customer’s Net Worth, Gross Income, Total Assets and Liabilities were correctly calculated.
Customer represents and warrants that in determining the value of Total Assets, the Customer included cash and/or cash equivalents, U.S. Government and Marketable securities, real estate owned (excluding primary residence), the cash value of life insurance and other valuable Assets.
In determining the value of Liabilities, Customer represents and warrants that notes payable to banks (secured and unsecured), notes payable to relatives, real estate mortgages payable (excluding primary residence) and other debts were included.
Customer represents and warrants that Customer has very carefully considered the portion of Customer’s Total Assets that Customer considers to be Risk Capital. Customer also recognizes that Risk Capital is the amount of money Customer is willing to put at risk. If lost, Customer acknowledges that this in no way would change Customer’s lifestyle.
Customer agrees to immediately inform Masari Capital LLC if the Customer’s financial condition changes in such a way as to reduce Customer’s Net Worth and/or Risk Capital.
Customer authorizes Masari Capital and/or any agents acting on behalf of Company to investigate Customer’s credit standing and in connection therewith to contact such banks, financial institutions, and credit agencies as Masari Capital LLC shall deem appropriate to verify information regarding Customer.
Masari Capital LLC is also authorized by Customer to investigate Customer’s current and past investment activity, and in connection therewith, to contact such futures commission merchants, exchanges, broker/dealers, banks, compliance data centres, and any other financial and investment institution as Masari Capital LLC shall deem appropriate.
Upon reasonable request made in writing by Customer to Masari Capital LLC, Customer shall be allowed to review any records maintained by Masari Capital LLC relating to Customer’s credit standing.
At Customer’s sole cost and expense, Customer is also allowed to copy such records. Customer acknowledges that Customer’s credit score may be impacted when Masari Capital LLC accesses Customer’s credit file.
Customer also acknowledges that Masari Capital may provide information (e.g. negative Account information of unsecured debts) regarding Customer’s performance under this Agreement to these agencies.
4 ORDER MANAGEMENT
4.1 CANCELLATION AND MODIFICATION REQUESTS.
Customer acknowledges that it may not be possible to cancel or modify an order.
Customer understands and agrees that, if an order cannot be cancelled or modified, Customer is bound by any execution of the original order.
Should Masari Capital LLC be unable to cancel or modify an order, Masari Capital LLC is not liable in any way.
Customer further acknowledges that attempts to modify or cancel and replace an order can result in the execution of the order or the execution of duplicate orders. Customer also acknowledges that Masari Capital LLC’s systems do not prevent the execution on order or duplicate orders from occurring, and that Customer shall be responsible for all such executions.
Customer agrees not to assume that any order has been executed or cancelled until Customer has received confirmation from Masari Capital LLC with regards to order execution. Customer is responsible for knowing the status of Customer ‘s pending orders before entering additional orders.
Customer agrees to contact Masari Capital LLC in the event Customer is unclear on the status of an order.
Customer agrees to regularly review Customer’s online Account Statement to confirm the status of Customer’s orders.
4.2 STATEMENTS AND CONFIRMATION.
Reports of the confirmation of orders and statements of Accounts for Customer shall be deemed correct and shall be conclusive and binding upon Customer if not objected to immediately upon receipt and confirmed in writing within one (1) business day after the execution of the Customer’s order.
Masari Capital LLC will provide Customer with access to view Customer’s Account at any time with an online login via the Internet. Masari Capital LLC will not provide trade confirmation via postal mail.
Written objections on the Customer’s part shall be directed to Masari Capital LLC at its registered address located at Beachmont Business Centre, Suite 112, Kingstown, Saint Vincent and the Grenadines or, at the address of their main place of business located at Unit 2, 2nd Floor Bldg 2, RDP Commercial Building, Manansala Street Dad North, General Santos City, Philippines.
The objections sent via email by the Customer shall be deemed to have been given on the date sent by e-mail of a PDF document (with confirmation of transmission) if sent during normal business hours of Masari Capital LLC, and on the next business day if sent after normal business hours of Masari Capital LLC.
In addition, if such objections have been sent by registered mail, these will be deemed as received in accordance with the receipt of delivery or default thereof upon the third (3rd) day after the date mailed.
Failure to object shall be deemed ratification of all actions taken by Masari Capital LLC or its agents prior to the Customer’s receipt of said reports
Customer’s failure to receive a trade confirmation shall not relieve Customer of the obligation to object as set out herein.
Customer shall pay such charges (including, without limitation, mark-ups and markdowns, statement charges, idle Account charges, order cancellation charges, Account transfer charges, introducing broker and Money Manager fees, or other charges) arising out of Masari Capital LLC providing services hereunder. Masari Capital LLC reserves the right to change its charges without notice.
All such charges shall be paid by Customer as they are incurred, or as Masari Capital LLC in its sole and absolute discretion may determine. Customer hereby authorizes Masari Capital LLC to withdraw the amount of any such charges from Customer’s Account(s).
4.4 DEPOSITS AND WITHDRAWALS.
Masari Capital LLC shall neither receive nor disburse Customer’s funds in cash currency or cash equivalents.
All transactions between Customer and Masari Capital LLC shall be performed by wire, Automatic Clearing House (“ACH”) or any other method whereby identities of both the sending and receiving parties can be verified by Masari Capital LLC and which Masari Capital LLC, in its sole discretion, shall deem appropriate.
Masari Capital acknowledges and promises to perform deposit/withdrawal transactions which are only between Customer’s Masari Capital LLC Account and another Account which is held in Customer’s name or of which Customer clearly demonstrates ownership to Masari Capital LLC.
Masari Capital LLC may limit Customer’s withdrawal options in order to prevent money laundering, fraud, and other unauthorized activity.
Masari Capital LLC’s customers can withdraw their funds and benefits whenever they need to. To request a partial or complete withdrawal of funds from your account, Customer must click on “Withdrawal request” in the Masari Capital LLC portal.
Customer must consider that Masari Capital LLC takes 2-5 business days to process withdrawal requests. Corresponding withdrawals will take up to 2-3 business days to reach your credit card or bank account.
Customer can contact Masari Capital LLC’s Customer support team if Customer has any questions. Withdrawals must be performed only through the same bank account or credit/debit card that is used to deposit the funds. This is according to generally acceptable AML rules and regulations.
Furthermore, when it comes to withdrawals, the Customer may be required to present additional information and documents.
4.5 MASARI CAPITAL’S RESPONSIBILITIES.
Masari Capital LLC is and will not be liable for delays in the transmission of orders due to a breakdown or failure of transmission or communication facilities, electrical power outage or for any other cause beyond Masari Capital LLC’s control or anticipation.
Masari Capital LLC shall not be liable for losses arising from the default of any agent or any other party used by Masari Capital LLC under this agreement.
4.6 CURRENCY FLUCTUATION RISK.
If Customer directs Masari Capital LLC to enter into any transaction:(a) any profit or loss arising as a result of a fluctuation in the rates affecting such a transaction will be entirely for Customer’s Account and risk;(b) all initial and subsequent deposits for margin purposes shall be made in USD, or another currency which Masari Capital LLC may choose to accept, in such amounts as Masari Capital LLC may at its sole discretion require, with subsequent deposits being in the same currency as the initial deposit; and (c) Masari Capital LLC is authorized to convert funds in Customer’s Account for margin into and from such foreign currency at a rate of exchange determined by Masari Capital LLC at its sole discretion on the basis of then prevailing money market rates.
4.7 CROSS TRADE CONSENT.
Customer hereby acknowledges and agrees that Masari Capital LLC may act as the counterparty to Customer for any trade entered for the undersigned’s Account.
The undersigned hereby consents to any such transaction, subject to the limitations and conditions, if any, contained in the Rules or Regulations of any bank, institution, exchange or board of trade upon which such buy or sell orders are executed, and subject to the limitations and conditions, if any, contained in any applicable regulations of any globally recognized regulatory agency.
5.1 GENERAL COMMUNICATIONS.
Reports, statements, notices and any other communications shall be transmitted to Customer electronically by posting to Customer’s online Account or via email to the email address provided in Customer’s application or to such other email address as Customer may from time to time designate to Masari Capital LLC.
5.2 EMAIL AND ELECTRONIC COMMUNICATIONS.
All emails sent to and from Masari Capital LLC are subject to monitoring, review or disclosure to someone other than Customer or Customer’s intended recipient. Customer acknowledges that there may be delays in the email being received by Customer’s intended recipient.
Customer agrees to hold harmless for any delay in email delivery regardless of whether the delay was caused by Masari Capital LLC or a Third-Party. Email sent to and from a Masari Capital LLC’s address may be retained by Masari Capital LLC’s corporate email system.
Customer agrees not to use email to transmit orders to purchase or sell over-the-counter products. Customer also agrees that Masari Capital LLC is not liable for any actions taken or any omissions to act as a result of any email message Customer sends to Masari Capital LLC.
Electronic communications with Masari Capital LLC via our Website, wireless device or touchtone service are also subject to monitoring, review and may also be disclosed to someone other than the recipient. Such communications may be retained by Masari Capital LLC.
6 THIRD PARTIES
6.1 NO SEPARATE AGREEMENTS.
Customer acknowledges that Customer must have no separate agreement with Customer’s broker or any Masari Capital LLC employee or agent regarding the trading in Customer’s Account, including any agreement to guarantee profits or limit losses in Customer’s Account. Customer is under obligation to notify Masari Capital LLC Compliance Department immediately in writing as to any agreement of this type.
Customer understands that any representations made by anyone concerning Customer’s Account that differs from any statements Customer receives from Masari Capital LLC must be brought to the attention of Masari Capital LLC’s Compliance Department immediately in writing.
Customer understands that Customer must authorize every transaction prior to its execution unless Customer has delegated discretion to another party by signing Masari Capital LLC’s limited power of attorney (“LPOA”).
Customer agrees to bring any disputed transactions to the attention of Masari Capital LLC’s Compliance Department pursuant to the notice requirements of this Agreement.
Customer agrees to indemnify and hold Masari Capital LLC harmless from all damages or liability resulting from Customer’s failure to notify Masari Capital LLC’s Compliance Department within one (1) business day of any of the occurrences referred to herein. All notices required under this section shall be sent to Masari Capital LLC at its address.
6.2 REVENUE SHARING DISCLOSURE.
Customer acknowledges that Masari Capital may enter into revenue sharing arrangements with or retain the services any other Third-Party vendors in connection with technical support, back office and operational support functions relating to Customer’s Accounts.
Masari Capital LLC reserves the right to enter into such compensation or revenue sharing arrangements any other third-party vendors based on the volume traded, bid/offer pricing or other outside commission or revenue sharing models.
7.1 ANTI-MONEY LAUNDERING PROCEDURES.
Customer agrees to and acknowledges that Masari Capital LLC may conduct the following procedures at the time of the opening and throughout the existence of the Account:
7.2 VERIFICATION PROCESSES:
In accordance with anti-money laundering and combating the funding of terrorism standards, Masari Capital LLC may identify and verify any person who signs up for its services. When a customer opens an account, Masari Capital LLC is required to collect information such as – but not limited to – name and surname, date of birth and residential address. The customer acknowledges and agrees that Masari Capital LLC reserves the right to close the account at its sole discretion if Company comes across any problem with the verification checks.
E-mail verification: After the Customer completes the sign-up form, Customer will be asked to verify his/her email address via an activation link. If this step is not completed, the access to the account will be denied.
2-factor authentication: After the Customer completes the sign-up form in order to access the account he needs to enable Two-factor authentication (2FA) on his account. 2FA is an extra layer on account owned by Masari Capital LLC to protect your account and data from unauthorized access attempts.
Identity verification checks: Masari Capital LLC may make use of Third-Party providers to confirm any information that the person registers In order to complete the identity verification. The Customer’s information may be verified by Masari Capital LLC, requiring the Customer to provide official identification documents, a proof of address and/or additional documents which Customer will be advised to submit by Masari Capital LLC at the time as needed. Corporate clients will be required to submit additional documentation such as (not limited to) certificates of incorporation and articles of association.
At any given time, whilst the customer has an account open with Masari Capital LLC, further verification checks may be carried out (which may include requests for additional documents or information) to satisfy routine security checks. If we are not able to verify the person’s registered details and if the customer is not able to or refuses to provide the requested document/s and/or information, Masari Capital LLC has the right to suspend the account and return any remaining balance up to the amount of the original deposits.
Masari Capital LLC may monitor the trading activity in Accounts to investigate or identify potential money laundering.
7.4 SECURITY AND CONFIDENTIALITY.
Customer agrees and acknowledges that Customer is the exclusive owner and solely responsible, jointly and severally if applicable, for the confidentiality and protection of Customer’s Account number(s) and password(s) that allow Customer to place online orders and access Masari Capital LLC’s electronic trading systems.
Customer further agrees that he/she will be fully responsible for all activities including brokerage transactions that arise from the use of Customer’s Account number(s) and password(s).
Customer agrees to indemnify and not hold Masari Capital LLC liable if any other person is utilizing Customer’s confidential information and such other person provides instructions to Masari Capital LLC that may be contrary to Customer’s instructions.
Customer accepts that Customer is solely responsible, jointly and severally if applicable, for all live trades on the trader account/s if the accounts have been reported as lost or stolen or being used by an unauthorized person.
Customer will immediately notify Masari Capital LLC in writing or by email of any loss, theft or unauthorized use of Customer’s Account number and/or passwords.
Masari Capital LLC will suspend the Customer’s account on positive identification of the Customer. Live trades cannot be closed by Masari Capital LLC.
Masari Capital LLC will ensure that the Customer has access to his account/s without any unnecessary delay. The Customer is requested to use the chat facility in order to expedite this identification process, and ensures that a copy of the identification document or passport is on hand in order to positively identify as the account holder.
7.5 INTELLECTUAL PROPERTY AND CONFIDENTIALITY.
All copyright, trademark, trade secret and other intellectual property rights in the Masari Capital LLC Trading Platform (“Trading Platform”) shall remain at all times the sole and exclusive property of Masari Capital LLC and/or its 3rd party service providers and Customers shall have no right or interest in the Trading Platform except for the right to access and use the Trading Platform as specified herein.
Customer acknowledges that the Trading Platform is confidential and has been developed through the expenditure of substantial skill, time, effort and money.
Customer will protect the confidentiality of Masari Capital LLC and/or its 3rd party service providers by allowing access to the Trading Platform only by its employees and agents on a need to access basis.
Customer agrees to not publish, distribute, or otherwise make information available to third parties, any information derived from or relating to the Trading Platform.
Customer will not copy, modify, decompile, reverse engineer, and make derivative works of the Trading Platform or in the way it operates.
7.6 NO ADVICE AND NO RECOMMENDATIONS.
Masari Capital LLC does not and will not give investment, legal or tax advice or make trading recommendations and Customer is aware and acknowledges this. Customer acknowledges that Masari Capital LLC makes no representations concerning the tax implications or treatment of contracts.
Customer agrees that Customer is a self-directed investor and all orders entered are unsolicited and based on Customer’s own investment decision or the investment decision of Customer’s duly authorized representative.
Customer agrees that neither Masari Capital LLC nor any of its employees may be Customer’s duly authorized representative and that Customer will neither solicit nor rely upon Masari Capital LLC or any of its employees for any such advice.
Customer understands that Customer is solely responsible for all orders entered, including but not limited to trade qualifiers, the number of trades entered, the suitability of any trade(s), investment strategies and risks associated with each trade, and will not hold Masari Capital LLC or any of its employees liable for those investment decisions.
Customer further understands that Masari Capital LLC does not and will not review the appropriateness or suitability of any transactions implemented or investment strategies employed in Customer’s Account.
Customer hereby agrees to hold Masari Capital LLC and its officers, directors, employees, agents and affiliates harmless from any liability, financial or otherwise, or expense (including attorneys’ fees and disbursements), as incurred, as a result of any losses or damages Customer may suffer with respect to any such decisions, instructions, transactions or strategies employed in Customer’s Account by Customer or Customer’s duly authorized representative, or as a result of any breach by Customer of any of the covenants, representations, acknowledgments or warranties herein.
7.7 TRADING RECOMMENDATIONS
Customer acknowledges that:
Any market recommendations and information communicated to Customer by Masari Capital LLC or by any person within the company, does not constitute an offer to sell or the solicitation of an offer to buy any contract such recommendation and information, although based upon information obtained from sources believed by Masari Capital LLC to be reliable, may be based solely on a broker’s opinion and that such information may be incomplete and may be unverified; and Masari Capital LLC makes no representations, warranties or guarantees as to, and shall not be responsible for, the accuracy or completeness of any such information or trading recommendation furnished to Customer.
Customer acknowledges that Masari Capital LLC and/or its officers, directors, affiliates, associates, stockholders or representatives may have a position in or may intend to buy or sell, which are the subject of market recommendations furnished to Customer. Furthermore, the market position of Masari Capital LLC or any such officer, director, affiliate, associate, stockholder or representative may not be consistent with the recommendations furnished to Customer by Masari Capital LLC.
7.8 RISK ACKNOWLEDGMENT.
Customer acknowledges that investments in leveraged transactions are speculative, involve a high degree of risk, and are appropriate only for persons who can assume the risk of loss of their margin deposit.
Customer understands that because of the low margin normally required in trading over-the-counter contracts, price changes in contracts may result in the loss of Customer’s margin deposit.
Customer warrants that Customer is willing and able, financially and otherwise, to assume the risk of trading, and in consideration of Masari Capital LLC’s carrying his/her Account(s), Customer agrees not to hold Masari Capital LLC responsible for losses incurred through following its trading recommendations or suggestions or those of its employees, agents or representatives.
Customer recognizes that guarantees of profit or freedom from loss are impossible in trading.
Customer acknowledges that Customer has received no such guarantees from Masari Capital LLC or from any of its representatives or any introducing agent or other entity with whom Customer is conducting his/her Masari Capital LLC Account and has not entered into this agreement in consideration of or in reliance upon any such guarantees or similar representations.
Customer agrees and acknowledges that all conversations regarding Customer’s Account(s) between Customer and Masari Capital LLC personnel may be electronically recorded with or without the use of an automatic tone warning device.
Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in connection with any dispute or proceeding that may arise involving Customer or Masari Capital LLC.
Customer understands that Masari Capital LLC destroys such recordings at regular intervals in accordance with Masari Capital LLC established business procedures and Customer hereby consents to such destruction.
7.10 SECURITY AGREEMENT.
All monies, securities, negotiable instruments, contracts, and/or other property on deposit with Masari Capital or its affiliates, in Customer’s Account, for any purpose, including safekeeping, are hereby pledged with Masari Capital LLC and shall be subject to a security interest in Masari Capital LLC’s favor for the discharge of all Customer’s obligations to Masari Capital LLC, irrespective of the number of Accounts Customer has with Masari Capital LLC.
Customer acknowledges that Masari Capital LLC has the right to use the above-described properties and any Account credit to offset against any of Customer’s obligations to Masari Capital LLC including, but not limited to, transfers for the purpose of margining, or for application to negative balance Accounts not promptly paid, as well as delivery costs and charges.
7.11 USE OF MONEY.
Customer hereby also grants to Masari Capital LLC the right to pledge, repledge, hypothecate, invest or loan, either separately or with the property of other customers, to itself or to others, any funds, securities, currencies, and the foreign currency or off-exchange transactions of Customer held by Masari Capital LLC as margin or security. Masari Capital LLC shall at no time be required to deliver to Customer the identical property delivered to or purchased by Masari Capital LLC for any Account of Customer.
7.12 TECHNOLOGY AND COMMUNICATIONS ISSUES.
Masari Capital LLC and/or its 3rd party service providers provide trading technology for Customer’s use in connection with transactions made by Customer with Masari Capital LLC. Such trading technology includes, but is not limited to, the Trading Platform, web applications, application program interfaces, software, software code, programs, protocols and displays (collectively “Technology”) for trading, analysing trades and markets and constructing automated trading systems.
Masari Capital LLC provides the Technology “as is,” without any warranties of merchantability, fitness for a particular purpose, or other express or implied warranties.
Masari Capital LLC is not liable for the operation or performance of any automated trading system developed with Technology or for any malfunctions of Technology or for any delays or interruptions in transmission of orders resulting from breakdown, excessive call volume or failure of transmission or communication equipment on the Internet or otherwise, including, but not limited to, communications problems, computer software or hardware breakdowns, malfunctioning errors, any and all problems or glitches associated with computer problems or any other technical cause or causes.
7.13 FOREIGN ACCOUNTS.
Customers not residing in the United States (”Foreign Accounts”) may be asked to comply with requests for special information by Masari Capital LLC as required by any governmental unit or regulatory agency.
This includes, but is not limited to, special calls for information. In the event of a special call for information, Masari Capital LLC or its agent shall be required to obtain the information set forth by any governmental unit or regulatory agency requesting information. In addition, Customer may be prohibited transactions (other than offsetting trades) should there be failure to respond to a special call.
Foreign Accounts must copy and forward an official form of picture identification and must provide a bank reference before Customer is approved for trading.
8.1 BINDING EFFECT.
Irrespective of any change or changes at any time in the personnel of Masari Capital LLC or its successors, assigns, or affiliates, this Agreement shall be continuous and shall cover, individually and collectively, all Accounts of Customer at any time opened or reopened with
This Agreement including all authorizations shall inure to the benefit of Masari Capital LLC and its successors and assigns, whether by merger, consolidation or otherwise, and shall be binding upon Customer and/or the estate, executor, trustees, administrators, legal representatives, successors and assigns of Customer.
Customer hereby ratifies all transactions with Masari Capital LLC affected prior to the date of this Agreement and agrees that the rights and obligations of Customer in respect thereto shall be governed by the terms of this Agreement.
This Agreement may be terminated by Customer at any time and shall continue in effect until termination, when Customer has no open position(s) and no liabilities held by or owed to Masari Capital LLC upon the actual receipt by Masari Capital LLC of written notice of termination via email, or at any time whatsoever by Masari Capital LLC upon the transmittal of written notice of termination to Customer; provided, that such termination shall not relieve either party of any obligations set out in this Agreement nor shall it relieve Customer of any obligations arising out of prior transactions entered into, in connection with this Agreement.
This Agreement shall not be deemed to be accepted by Masari Capital LLC. Nor does it become a binding contract between Customer and Masari Capital LLC until Customer’s information is verified and approved by Masari Capital LLC.
Customer agrees to indemnify and hold Masari Capital LLC, its affiliates, employees, agents, successors and assigns harmless from and against any and all liabilities, losses, damages, costs and expenses, including attorney’s fees, incurred by Masari Capital LLC arising out of Customer’s failure to fully and timely perform Customer’s responsibilities herein or should any of the representations and warranties fail to be true and correct.
The Customer also agrees to pay promptly to Masari Capital LLC all damages, costs and expenses, including attorney’s fees, incurred by Masari Capital LLC in the enforcement of any of the provisions of this Agreement and any other agreements between Masari Capital LLC and Customer.
8.5 FORCE MAJEURE.
Masari Capital LLC shall not be liable to Customer for any claims, losses, damages, costs or expenses, including attorneys’ fees, caused, directly or indirectly, by any events, actions or omissions, including, without limitation, claims, losses, damages, costs or expenses, including attorneys’ fees, resulting from civil unrest, war, insurrection, international intervention, governmental action (including, without limitation, exchange controls, forfeitures, nationalizations, devaluations), natural disasters, acts of God, market conditions, inability to communicate with any relevant person or any delay, disruption, failure or malfunction of any transmission or communication system or computer facility, whether belonging to Masari Capital LLC, Customer, any market, or any settlement or clearing system.
8.6 TERMS AND HEADINGS.
The term “Masari Capital LLC” shall be deemed to include Masari Capital LLC, its affiliates, divisions, successors, and assigns. The term “Customer” shall mean the party (or parties) executing the Agreement; and the term “Agreement” shall include all other agreements and authorizations executed by Customer in connection with the maintenance of Customer’s Account with Masari Capital LLC regardless of when executed.
The paragraph headings in this Agreement are inserted for convenience of reference only and are not deemed to limit the applicability or affect the meaning of any of its provisions.
8.7 GOVERNING LAW AND JURISDICTION.
This Agreement, and the rights and obligations of the parties hereto, shall be governed by, construed, and enforced in all respects by the laws of St Vincent and the Grenadines, without regard to choice of law principles.
8.8 USE OF MASARI CAPITAL’S WEBSITES.
Websites refer to Masari Capital LLC’s Website https://dev.masaricapital.com/ and additional Websites that Masari Capital LLC may register). The Websites provide Customer with content and information. The content on the Websites is provided as a convenience but may be inaccurate or outdated.
Customer agrees to always rely upon Customer’s transaction confirmations and statements as the official records of Customer’s Account. Information is not related specifically to an Account.
Information is financial or investment information provided by third parties to Masari Capital LLC that Masari Capital LLC provides to Customer, which includes market data, news, research, financial analysis, commentary, or tools.
The information on the websites is provided from sources believed to be reliable but cannot be guaranteed. The information provided on our websites is not customized for Customer and Customer understands that the information provided to Customer is not a recommendation to Customer about the suitability of purchase and/or sale of any trading product.
Masari Capital LLC may without notice to Customer change, revise, modify, add, upgrade, remove or discontinue any part of Masari Capital LLC’s Website. The Website may include hyperlinks to third-party websites.
Masari Capital LLC is not responsible for the information or content provided by such third-party websites.
8.9 MARKET DATA, NEWS AND OTHER INFORMATION.
Customer agrees that the market data, news and other information available to Customer through our Website is for Customer’s personal use and that Customer will not retransmit or republish this information in any form without the written consent of Masari Capital LLC.
8.10 NO WAIVER OR AMENDMENT.
No provision of this Agreement may be waived or amended unless the waiver or amendment is in writing and signed by both Customer and an authorized officer of Masari Capital LLC.
No waiver or amendment of this Agreement may be implied from any course of trading between the parties or from any failure by Masari Capital LLC or its agents to assert its rights under this Agreement on any occasion or series of occasions.
No oral agreements or instructions to the contrary shall be recognized as enforceable.
This instrument and the attachments hereto embody the entire agreement of the parties, superseding any and all prior written and oral agreements and there are no other terms, conditions or obligations other than those contained herein.
This Agreement, any attachments thereto, and the terms and conditions contained in statements and confirmations contain the entire agreement between the parties with respect to the subject matter hereof.
If any provision or condition of this Agreement shall be held to be invalid or unenforceable by any court, or regulatory or self-regulating agency or body, such provision shall be deemed modified, or, if necessary, rescinded in order to comply with the relevant court, or regulatory or self-regulatory agency or body.
The validity of the remaining provisions and conditions shall not be affected thereby, and this Agreement shall be carried out as if such invalid or unenforceable provision or condition was not contained herein.
8.12 ACCOUNT TRANSFER AND ASSIGNMENT.
Customer authorizes Masari Capital LLC to transfer and assign Customer’s Account to a futures commission merchant or another legal entity. Customer may not transfer or assign this Agreement without Masari Capital LLC’s prior written consent. Any purported assignment by the Customer in violation of this provision is null, void and unenforceable.
9 RISK DISCLOSURE STATEMENT
Trading in margined account involves a high degree of risk including the risk of loss of the Customer’s entire Risk Capital deposited with Masari Capital LLC. Losses, in some cases, have the potential to extend beyond the Customer’s Account Value.
In consideration of Masari Capital LLC agreeing to enter into contracts with its Customer(s) for this Account, Masari Capital LLC requires all the undersigned Customer(s) to analyse their financial objectives, financial status, investment constraints and tax situation to determine whether trading is suitable. In addition, we require our Customers to carefully read and acknowledge the Masari Capital LLC Risk Disclosure Statement that outlines without limitation the risks associated with trading a margined account through Masari Capital LLC.
By signing this Agreement, the Customer understands and agrees that:
A) OTC Margined Trading involves a high amount of risk and is highly speculative. Customer(s) agrees that they are in full understanding and willing to assume the legal, economic, and other risks associated with the trading a margined account, and are willing and able to assume the loss of their entire Risk Capital, defined as those funds, that if lost, would not change your lifestyle or your family’s lifestyle. As such, they further agree that margined trading is not suitable for Retirement Funds. Masari Capital LLC encourages Customers to closely manage outstanding open positions and to use prudent money management precautions such as, but not limited to, Stop Loss Orders.
B) Excessive leverage available with Margined accounts can lead to quick losses. Customer(s) agrees that using a high degree of leverage, defined as the use of a small amount of capital to control a larger amount of an Open Position, can result in large losses due to a price change(s) of open contract(s) with Masari Capital LLC. Masari Capital LLC provides leverage on most trading products for most customers of 100:1 or more. With 100:1 leverage the Customer has the potential to control $1,000,000 position with $10,000 in an Account. Masari Capital LLC encourages its Customers to use only that portion of leverage that the Customer is most comfortable with and to use money management precautions such as, but not limited to, Stop Loss Orders for the purpose of limiting risk. Masari Capital LLC reserves, at its sole discretion, the right to reduce or increase the amount of leverage given on any trading product at any time and without notice.
C) Trading experience periods of liquidity risk. Customer acknowledges that Liquidity Risk, resulting from decreased liquidity, is usually due to unanticipated changes in economic and/or political conditions. Customer also acknowledges that Liquidity Risk can affect the general market in that all participants experience the same lack of buyers and/or sellers. The Customer also understands that liquidity risk can be Masari Capital LLC specific due to changes in liquidity available to Masari Capital LLC from an Masari Capital LLC Custodian of funds interbank liquidity providers due to a perception that the risks of the market segment have increased. When liquidity decreases, Customers can expect, at the minimum, to have wider bid to ask spreads as the supply of available bid/ask prices, outstrips the demand. Decreases in liquidity can also result in “Fast Market” conditions where the price of a trading product moves sharply higher or lower or in a volatile up/down pattern without trading in an ordinary step-like fashion. In some instances, there may exist the possibility that a trading bid and/or ask price for a trading product or products are not available (a situation where there is no liquidity). Although there may be instances when the aggregate OTC market enters a “Fast Market” situation or periods where liquidity is in short or no supply, it is important to note that prices, bid/ask spreads and liquidity will reflect the prevailing interbank market liquidity for Masari Capital LLC. Masari Capital LLC can Liquidate Positions of the Customer that do not have adequate margin: Because of the leverage available with OTC Margined Trading and the potential for extreme volatility, Masari Capital LLC Custodian of funds reserves the sole discretionary right to liquidate Customer’s Account(s) should the Margin in the Account not be sufficient to cover the potential risk of loss. Should the Customer’s Account value go below the free of programming bugs that can cause trading, position keeping or any other required functionality of the Trading Platform and other relevant software applications associated with Masari Capital LLC including but limited to clearing and escrow Account software, from becoming inoperable or without errors?
D) There is a Communication Risk that the Customer assumes. Although Masari Capital LLC will have qualified representatives available on the telephone during business hours to accept and execute Customer Market Orders, there exists the risk that the Customer will not be able to contact or make contact with the Masari Capital LLC representative due to but not limited to, communication malfunction, an overabundance of telephone orders, or any other malfunction or negligence. The Customer acknowledges and agrees that they will hold harmless Masari Capital LLC for any loss or missed trading opportunity resulting from any communication problems the Customer may encounter.
E) Masari Capital LLC does not take responsibility for Money Managers. Should a Customer grant a Money Manager trading discretionary trading authority or control over a Customer’s Account, the Customer acknowledges that Masari Capital LLC does not take any responsibility for any action done by that Third-Party on the Customer’s behalf. The Customer grants Money Manager trading authority for the Customer’s Account at it sole, and full risk. Masari Capital LLC reserves the right to correct any transactions executed on misquoting errors: In the case when a quoting error occurs that results in a Customer transaction done at an off-market price, Masari Capital LLC reserves the sole discretionary right to make the necessary corrections and adjustments to the Customer’s Account whether it be in the favour of the Customer or not in the Customer’s favour. Any change will be reported to the Customer either verbally or via an electronic method such as but not limited to email.
F) All Market Recommendations made by Masari Capital LLC or any representative of Masari Capital LLC are for informational purposes only. Any decision by the Customer to buy or sell is an independent decision by the Customer. Market recommendations made by Masari Capital LLC or a representative of Masari Capital LLC do not constitute an offer to sell or buy from Masari Capital LLC or from any other source that may provide straight-through processing prices to the Customer. Masari Capital LLC and its employees are not investment advisor(s) and have no fiduciary duty to Customer and therefore are not liable for any losses incurred by the Customer as a result of information or any recommendations made by Masari Capital LLC or representative of Masari Capital LLC. The customer is at Risk if Masari Capital LLC should go out of business. There is no guarantee that Masari Capital LLC as a business will be profitable. Consequently, there exists a credit risk that Masari Capital LLC may be subject to losses, which could, in turn, jeopardize the capital that the Customers have in their Accounts. Customer acknowledges that in the event of insolvency, the Customer can only look to Masari Capital LLC for performance and return of all Collateral and Margin that the Customer may have at Masari Capital LLC.
G) Masari Capital LLC may decide to exit the Business. There is no guarantee that Masari Capital LLC Custodian of funds may decide that they do not want to continue to participate. As a result, the Customer agrees and acknowledges that Masari Capital LLC may liquidate all Customer positions, and return margined funds to the Customer at the sole discretion of Masari Capital LLC, at any time and for any reason. Masari Capital LLC Customers do not hold Masari Capital LLC liable for any loss as a result of the liquidation of the Customers position either on an actual basis or as a result of missed profit opportunities.
H) Customers are responsible for any reporting errors. Any reporting and confirmation errors of omission, and/or errors in the details of transactions including but not limited to the price contracts were executed, the product traded, the market direction (i.e., ”buy” or “sell”) of order, the type of order and/or any errors in fees, charges or credits to the Customer’s Account including but not limited to charges for executing a transaction, wiring funds, rolling over position, and sweeping balances into the home currency, require that the customer notifies Masari Capital LLC immediately upon discovery for review.
I) Risks from trades done over the telephone. Masari Capital LLC will only accept Market Orders for trades done over the telephone. Telephone trades are considered executed when the Masari Capital LLC representative says, “done” and relays the complete transaction details. Any given price by a Masari Capital LLC representative over the telephone prior to execution is considered indicative. Masari Capital LLC reserves the right to change the indicative price given over the phone if the actual trading price is different due to market conditions, misquote or volatility. Masari Capital LLC is not responsible for Customer telephone orders if the Customer cannot be heard or understood by the Masari Capital LLC representative due to, without limitation, accent, speech defect, faulty connection, or excessive background noise at the Customers location or at Masari Capital. To better ensure execution, Masari Capital LLC requires that Customers communicate in English when giving orders. Masari Capital LLC cannot guarantee that telephone orders given in a foreign language will be executed. For best results and fast execution, the following procedure will be used:
The Customer will first be asked by the Masari Capital LLC representative the following Account Information:
The Customer’s Masari Capital LLC Username, Account Number and/or other identifying feature. Only after the Masari Capital LLC representative confirms the Customer’s identity, the Customer should relay the following order information:
The execution direction to Buy or Sell, the number of lots, and the desired trading product.
The Masari Capital LLC representative will then repeat the order information for the Customer to confirm. For example, the Masari Capital LLC Representative may say the following, “Buy 2 lots of EUR vs USD at the Market. Confirmed?” By saying, “Yes” the order will be executed at the Market and the details immediately given to the Customer after execution. The Masari Capital LLC representative will enter the transaction into the Customer’s Account. The details and effects of the transaction will be reflected in the Customer’s Online Reports. Masari Capital LLC does not warrant that trades done over the telephone will be done at prices that mirror the prices displayed electronically at that time over the Trading Platform.
Masari Capital LLC reserves the right to charge a commission for trades done over the telephone.
Should Masari Capital LLC charge a commission for telephone trades, it will be reported on the Masari Capital LLC Website and be reflected as a line item debit in your Masari Capital LLC Account Reports. All trades and charges done via the phone are final. Masari Capital LLC reserves the right to tape all telephone calls without knowledge of the Customer.
Masari Capital LLC is not responsible or liable if the tapes of the telephone calls are erased or never recorded because of error, omission, or any reason. Masari Capital LLC is also not liable should User Name and Account information be obtained knowingly or unknowingly by a Third-Party and as a result, trades done in the name of the Customer without his or her knowledge or authorization.
Risks from trades done using chat communication devices. Masari Capital may utilize an electronic conversational application or other similar chat application for the communication and execution of some market orders. Trades are done using chat applications or the telephone should only be done if the Customer cannot execute using the Trading Platform. Although currently not planned, Masari Capital LLC reserves the right to charge a commission for trades done over chat applications. Should Masari Capital LLC charge a commission for chat application trades, it will be reported on the Masari Capital LLC Website and be reflected as a line item debit in your Masari Capital LLC Account Reports. All trades and charges done via chat applications are final. Neither Masari Capital LLC nor third-party chat application provider is responsible or liable if the electronic logs of the electronic conversations are erased or never recorded because of error, omission or any reason. Masari Capital LLC is also not liable should User Name, Password and Account information be obtained knowingly or unknowingly by a Third-Party and as a result, trades done in the name of the Customer without his or her knowledge or authorization.
Masari Capital LLC has limited liability. The Customer agrees and acknowledges that Masari Capital LLC shall not be liable to the Customer for any claims, losses, damages, costs or expenses, including attorneys’ fees caused directly or indirectly by any events, actions or omissions, without limitation, claims, losses, damages, costs and expenses, including attorney’s fees, resulting from civil unrest, war, insurrection, international intervention, governmental action) including, without limits, exchange controls, forfeitures, devaluations and nationalizations), natural disasters, acts of God, market conditions, communication problems or any delay, disruption, failure of any transmission or communication system or computer hardware or software application whether supplied and belonging to Masari Capital LLC or from a Third-Party vendor that the Customer and Masari Capital LLC relies on to conduct execution and reporting services.
Effect of “Leverage” or “Gearing”. Margin accounts and contracts carry a high degree of risk. The amount of initial margin is small relative to the value of the contract so that transactions are “leveraged” or “geared”. A relatively small market movement may have a proportionately larger impact on the fund’s Customer has deposited or will have to deposit. This may work against Customer as well as for Customer. Customer may sustain a total loss of initial margin funds and any additional funds deposited with the firm to maintain Customer’s position.
Risk-reducing orders or strategies. Placing contingent orders, such as “stop-loss” or “limit” orders, particularly in volatile market conditions, will not necessarily limit Customer’s losses to the intended amounts, since market conditions may make it impossible to execute such orders. Strategies using combinations of positions, such as “spread” and “straddle” positions may be as risky as taking simple “long” or “short” positions.
Before Customer begins to trade, Customer should obtain a clear understanding of all charges for which Customer may be liable. These charges will affect Customer’s net profit (if any) or increase Customer’s loss.
Electronic trading. Trading on an electronic trading system may differ not only from trading in an open outcry market but also from trading on other electronic trading systems. If Customer undertakes transactions on an electronic trading system, Customer will be exposed to risks associated with the system including any failure of hardware and software. The result of any system failure may be that Customer’s order is either not executed according to Customer’s instructions or not executed at all. Since Masari Capital LLC does not control signal power, it’s a reception or routing via Internet, a configuration of Customer’s equipment or reliability of its connection, Masari Capital LLC cannot be responsible for communication failures, distortions or delays when trading online (via the Internet). In no event shall Masari Capital LLC be liable for speculative or expectancy damages for potential future lost profits.
Limitation of liability. Customer accepts any trading system provided by Masari Capital LLC “as is,” and without warranties, express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular use, purpose or application; timeliness; freedom from interruption; or any implied warranties arising from trade usage, course of trading or course of performance. Under no circumstances shall Masari Capital LLC be liable for any punitive, indirect, incidental, special or consequential loss or damages, including loss of business, profits or goodwill. Masari Capital LLC shall not be liable to Customer by reason of delays or interruptions of service or transmissions, or failures of performance of Masari Capital LLC’s or its affiliate systems, regardless of cause, including, but not limited to, those caused by hardware or software malfunction; regulatory action; acts of God; war, terrorism, or our intentional acts. Customer recognizes that there may be delays or interruptions in the use of our system, including, for example, those caused intentionally by Masari Capital LLC for purposes of servicing the system. Masari Capital LLC does not guarantee that alternative trading arrangements will be available at a particular time and Masari Capital LLC will not be held liable for delays in entering an order.
Masari Capital LLC’s margin policies require the Customer’s Account to be properly margined at all times. Failure to meet margin requirements may result in the liquidation of any open positions with a resultant loss. Masari Capital LLC reserves the right to liquidate all positions without notice if an Account falls below Customer’s minimum margin requirement, in accordance with Masari Capital LLC’s margin call policy.
Quoting errors. Should quoting errors occur, which may include, but are not limited to, a mistype of a quote by Masari Capital LLC, a quote which is not representative of fair market prices, an erroneous price quote from a Masari Capital LLC employee, such as but not limited to a wrong big figure quote or an erroneous quote due to failure of hardware, software or communication lines or systems and/or inaccurate external data feeds provided by third-party vendors, Masari Capital LLC will not be liable for the resulting errors in Account balances. The foregoing list is not meant to be exhaustive and in the event of a quoting error, Masari Capital LLC reserves the right to make the necessary corrections or adjustments on the Account involved. Any dispute arising from such quoting errors will be resolved in accordance with required regulations if such regulations exist. In the event of a system error where interest is not charged or credited as scheduled, Masari Capital LLC reserves the right to apply the missed interest to the Account at any time.
Third-Party Authority. In the event that Customer grants trading authority or control over Customer’s Account to a third-party trading advisor, such as a Money Manager, whether on a discretionary or non-discretionary basis, Masari Capital LLC shall in no way be responsible for reviewing Customer’s choice of such trading advisor, or for making any recommendations with respect to Masari Capital LLC makes no representations or warranties concerning any trading advisor; Masari Capital LLC shall not be responsible for any loss to Customer occasioned by the actions of the trading advisor; and Masari Capital LLC does not, by implication or otherwise, endorse or approve of the operating methods of any trading advisor. If Customer gives a Money Manager authority to exercise any rights over Customer’s Account, Customer does so at Customer’s own risk. Customer should regularly review the activity in Customer’s Account to ensure that Customer approves of the transactions placed on Customer’s behalf by Customer’s Money Manager.
Disclosure Regarding Bankruptcy Protections. The transactions Customer is entering into with Masari Capital LLC are not traded on an exchange. Therefore, Customer’s funds may not receive the same protections as funds used to margin trade, which may receive a priority in bankruptcy. Since that same priority has not been given to funds used for trading, if Masari Capital LLC becomes insolvent and Customer has a claim for amounts deposited or profits earned on transactions with Masari Capital LLC, Customer’s claim may not receive a priority. without a priority, the customer is a general creditor and customer’s claim will be paid, along with the claims of other general creditors, from any monies still available after priority claims are paid. Even customer funds that Masari Capital LLC keeps separate from its own operating funds may not be safe from the claims of other general and priority creditors.
Volatile Market Conditions. Trading at times of extraordinarily volatile market conditions, e.g. key news announcements may expose the Customer to additional risks, including the risk that the Customer may not get the price him or her requests. Masari Capital LLC cannot and does not guarantee its prices in times of extraordinary market volatility.
Simulated Conditions. Simulated conditions may differ from real conditions. Therefore, Customers who trade on demo Accounts should not necessarily expect the same results from live trading.
Referring Parties. IF YOU WERE REFERRED TO MASARI CAPITAL LLC BY AN INTRODUCING BROKER, REFERRING PARTY OR THIRD-PARTY ADVISOR (EACH, AN “IB”), PLEASE BE ADVISED THAT MASARI CAPITAL LLC AND YOUR IB ARE WHOLLY SEPARATE AND INDEPENDENT FROM ONE ANOTHER AND THERE EXISTS NO JOINT VENTURE OR PARTNERSHIP RELATIONSHIP BETWEEN THE PARTIES. Additionally, NEITHER IB NOR ANY OTHER EMPLOYEE OR AGENT OF IB IS AN AGENT OR EMPLOYEE OF MASARI CAPITAL LLC.
W.1) Masari Capital LLC does not control, and cannot endorse or vouch for the accuracy or completeness of any information or advice Customer may have received or may receive in the future from Customer’s IB or from any other person not employed by Masari Capital LLC regarding trading or the risks involved in such trading.
W.2) Masari Capital LLC provides risk disclosure information to all new Customers when they open Accounts. Customer should read that information carefully and should not rely on any information to the contrary from any other source.
W.3) Customer acknowledges that no promises have been made by Masari Capital LLC or any individual associated with Masari Capital LLC regarding future profits or losses in Customer’s Account. Customer understands that trading is very risky and that many people lose money.
W.4) If an IB or any other Third-Party provides Customer with information or advice regarding trading, Masari Capital LLC shall in no way be responsible for any loss to Customer resulting from Customer’s use of such information or advice.
W.5) To the extent Customer has previously been led to believe or believes that utilizing any Third-Party trading system, course, program, research or recommendations provided by IB or any other Third-Party will result in trading profits, Customer hereby acknowledges, agrees and understands that all trading, including trading done pursuant to a system, course, program, research or recommendations of IB or another Third-Party involves a substantial risk of loss. In addition, Customer hereby acknowledges, agrees and understands that the use of a trading system, course, program, research or recommendations of IB or another Third-Party will not necessarily result in profits, or will avoid losses or limit losses.
W.6) Because the risk factor is high in trading, only genuine risk capital should be used. If Customer does not have capital which the Customer can afford to lose, Customer should not trade.
W.7) Customer understands and acknowledges that Masari Capital LLC may compensate Customer’s IB for introducing Customer to Masari Capital LLC and that such compensation may be on a per-trade basis or other bases.
W.8) Customer understands and agrees that if Customer’s Account with Masari Capital LLC is introduced by an IB, that IB shall have limited access to information regarding Customer’s Masari Capital LLC Account, but the IB shall not have the right to enter into any trades on Customer’s Masari Capital LLC Account unless authorized by Customer under a power of attorney between Customer and IB granting such IB the right to trade on Customer’s Account.
W.9) Customer understands and acknowledges that Customer may have only one IB, a party that originally referred Customer to Masari Capital LLC.
W.10) Customer may terminate Customer’s relationship with an IB by providing written notice to Masari Capital LLC. Customer understands and acknowledges that Customer cannot be considered the client of any other IB. Should you have any questions regarding the risks of trading, please contact your Account representative.
PRICING ERRORS & OFF-MARKET QUOTES
There is the possibility that pricing errors, non-market based price quotes, off-market quotes, omissions or misquotes (referred hereafter as “Material Errors”) may occur in the pricing that we provide for trading.
A Material Error may include the date, time, incorrect price, or any error and/or lack of clarity of any information regarding a trade.
For any trades based on Material Errors, we reserve the right to do any of below things (or a combination of them), without your consent:
amend the terms and conditions of the trade to reflect what we consider to have been a reasonable and fair price at the time when the trade was entered into, had there been no Material Error occurring (i.e. the market price),
apply an equity adjustment to your Account, if the value of the adjustment reflects what we consider to have been the reasonable and fair price at the when time the trade was entered into, had there been no Material Error occurring (i.e. the market price). We will provide you with a record of the adjustment as soon as possible post adjustment,
Close-Out your trade by buying or selling an offsetting trade at prevailing market rates,
require you to repay us any money we have paid you regarding the trade,
void the trade from the outset, or
not take any action to amend or void the trade.
We will exercise our rights under the above Pricing errors & off-market quotes clauses ((i) to (vi)), fairly and in good faith, and as soon as possible after we become aware of the occurrence of the Material Error. Where possible, we will advise you before we take any action under above clauses. If, however, this is not possible, we will advise you as soon as possible afterwards.
We are not liable to you for any loss, Cost, claim, demand or expense that you incur or suffer (including loss of profits or indirect or consequential losses), arising from or connected with a Material Error, including where the Material Error arises from an information service that we rely on.
We are dedicated to providing a fair and consistent service to everyone. We believe that everyone who contacts us has the right to be heard and understood, and also respected.
We believe that our staff have the same rights, and we must provide a safe working environment for our staff. We must also ensure the efficient and effective operation of our business, so that we can provide a good service to everyone who is using our business.
We may decide to restrict access to our service where we consider someone’s actions or behaviour are likely to have a negative effect on our staff or our work.
This policy sets out the kinds of actions and behaviour that may have a negative effect, and what we will do in these circumstances. This policy applies to everyone who interacts or communicates with us, including clients, potential clients, affiliates, and users of our means of communication – email, chat, and telephone.
We recognise that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behaviour might have on other people.
All our staff have the right not to be subjected to aggressive, offensive, or abusive actions, language or behaviour, regardless of the circumstances. This means any actions or behaviour that could cause staff to feel intimidated, threatened or offended. These include, but are not limited to – threats, physical violence, personal verbal abuse, derogatory remarks, and rudeness, whether made to the member of staff directly or elsewhere. Deliberately provocative or inflammatory statements and unsubstantiated allegations can also amount to abusive actions or behaviour.
Violence can be defined in various ways – it also includes behaviour or language, whether oral or written, that may cause staff to feel afraid, threatened or abused.
If someone makes unreasonable demands on us or our staff, or is unreasonably persistent, that may have an impact on our ability to review the person’s complaint, or the complaints of other people who are using the services. Some examples include the following: requesting responses within an unreasonable timescale; insisting on speaking to or corresponding with a particular member of staff, frequent phone calls, emails, or online chats; repeatedly changing the substance of the complaint or raising unrelated concerns.
Examples of unreasonable persistence include: continual refusal to accept that a decision has been made in relation to a complaint; insisting that we answer questions when we have done so or explained why we will not; persistent refusal to accept explanations relating to what we can or can’t do; sending emails to multiple members of staff; or repeatedly trying to revisit a case through our internal processes, once those processes have come to an end.
When we consider that a person’s actions or behaviour are likely to have a negative effect, we will tell them why and we will give them the opportunity to modify their actions or behaviour. If the actions or behaviour continue, we will take steps to prevent or minimise the negative effects. Wherever possible, we will continue with our review of the person’s complaint. We will try to ensure that any action we take is the minimum required to protect our staff and to ensure that they can work effectively.
Our staff may either place a caller on hold or end the telephone call if the caller is aggressive, offensive or abusive, or is making unreasonable demands. The same approach will be used for online chats. Staff are accountable for their actions and are required to log all instances of when calls have been terminated, noting the reason(s) for ending the call. All telephone calls and online chats are recorded for service and training purposes.
It may be necessary to apply restrictions to someone’s contact with us. A decision to do this may be taken by any of our managers. Some of the options that we may consider are:
Read and file future emails and chat correspondence but acknowledge or respond to it only if the person is raising new information or making a new complaint,
Requesting a person to transfer any funds they own from their account, and subsequently close their account with us. Once the closure of the account has occurred, to restrict or block future contact from a person.
We will record any incidents which lead us to take action under this policy, and what action we have taken to address the issue.
Report the matter to the Police or appropriate governing body, or take legal action. In such cases, we may not give the person prior warning of taking that action.
Anyone who is unhappy with a decision we have made under this policy may submit a complaint to our email. We will consider it in line with our client policies in place at the given time.
TERMS & CONDITIONS ISLAMIC ACCOUNT
The Islamic (Swap-free) account (hereinafter Swap-free account) is provided by us (hereinafter We, Us, Our as appropriate) and subject to the following terms and conditions (Terms and Conditions).
Terms and Conditions are a supplement to the existing client agreement and govern additional terms and conditions applicable to the Swap-free account.
For the purpose of the agreement, definitions and expressions shall have the meaning assigned to them in the general terms of business.
Islamic Accounts, also known as swap-free accounts, offer trading in compliance with the Sharia Law, as they imply no swap or rollover interest on overnight positions. A swap-free account designed for clients who want to trade without interest. We do not provide any warranty that the Swap-free accounts comply with the requirements of any faith or set of beliefs.
Swap-Free accounts do not pay or earn swap or interest on any trades. Standard spreads, commissions, and other standard terms of our accounts apply.
We may, at our discretion:
update specific charges relating to Swap-free accounts on its website from time to time, as the case arises
apply, without prior notice, additional commission fees with respect to ex-dividend payments for CFDs on indices, single shares and ETFs for trades carried during ex-dividend days.
Swap-free accounts are to be used in good faith, and clients may not use the Swap-free account to make profits from swaps or not paying swaps. They should also note that they may not request the payment of any swap amounts that have been lost as a result of converting their live trading account(s) into one or more Swap-free accounts for the period during which their live trading account(s) has/have been converted into one or more Swap-free accounts.
We reserve the right to revoke a Swap-free account status without having to provide reasoning for this. If we detect that a Swap-free Account is being abused by taking advantage of not paying swaps, in the form of, but not limited to: fraud, manipulation, cash-back arbitrage, carry trades, or other forms of deceitful or fraudulent activity with the usage of a Swap-free account, then we reserve the right to take immediate action in the form of:
revoking the Swap-free account status to all live trading accounts that are under suspicion of exploitation,
Termination and closure of the client agreement.
We advise that we reserve the right to cancel the Swap-free account status granted to any live account at any time without being obliged to provide any explanation or justification.