If you have a locked status on your account, please read the below information:

My ability to log in is restricted due to a locked state. How am I able to help?

The cause of this error is several unsuccessful attempts to log in. Please give it five minutes before attempting to log in again, after which your account will be enabled. You are welcome to try logging in again after five minutes. In order to prevent the problem, we advise changing your password.

My account is locked at the moment. How can I make it right?

One of two possible causes of this issue is an internal transfer error. You can attempt to start your transfer again in this situation.

A further scenario could be that the system automatically locked your account for security reasons owing to a technical fault that occurred.

If, after ten minutes, the problem still persists, please get in touch with us.